Refocusing Organisational Performance: the Key to Success

Refocusing Organisational Performance: the Key to Success

So far, I have led many projects in different international companies to improve organizational performance by redefining KPIs (Key Performance Indicators) and increasing employee engagement. During the project, we took several steps to eliminate silo thinking in the organisation and improve collaboration between different areas, which has only one solution, called Performance Control System (PCS). Steps for implementation:

1. Redefining and Developing KPIs

The first step of the project was to reassess the company’s key performance indicators. We have consulted with managers and representatives from different areas to identify KPIs that truly reflect the strategic goals of the organisation and promote synergies between departments. As a result, we introduced new KPIs that made the efficiency of processes measurable in concrete terms, not only as a feedback of the cooperation between the different teams but also as a tool to help achieve common goals.

2. KPI Tree Preparation

The preparation of the KPI tree was key to the success of the project. This tool helped us to visually show the links between KPIs and to make it clear to everyone how the activities of each department are linked to the achievement of corporate objectives. The KPI tree was made available to all employees so that they could keep track of their own and the company’s performance.