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One of the challenges of change management is managing people’s natural reactions. David Rock’ s SCARF model(Status, Certainty, Autonomy, Relatedness, Fairness) is a neuroscience-based framework to help understand why people react in certain ways to change. This model sheds light […]
Change is a part of life – both at organisational and individual level. While technical and process factors are important, the real challenge of change often lies in the resistance of people. The ADKAR model (Awareness, Desire, Knowledge, Ability, Reinforcement) […]
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