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Many see digitalisation as the key to the modern enterprise: faster operations, better data analysis, more efficient processes. But where an organisation is already struggling – for example, because of silo thinking, poor communication or poor problem-solving skills – digitalisation, far from solving these problems, makes them more visible.
As they say:
“Until now no one knew they couldn’t solve the problems, but after digitalisation everyone will see that they can’t.”
Digitalisation alone will not make mistakes disappear. If processes are disorderly, technology merely automates the errors. If the organisational culture does not support accountability and problem solving, digital tools will only add to the chaos.